Frequently Asked Questions

Have a Question?

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Oh no! We are sorry to hear this happened! Please take the following steps: 1) Make sure the email address you used for your order is typed correctly 2) Refer to the spam folder associated with the email address you used for your order 3) Give it about 20 minutes to reach your inbox . If the product you ordered is still not there contact us via email or social media ASAP with your order number and we will take care of it for you!

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Each session whether it be coaching or counseling is an hour in duration. An extra fee will be charged if the session goes over an hour.

Group sessions for bothing coaching and counseling are available to book in the Sam Says Co. store. For this service you may have up to four participants in this session. While a consultation call is not necessary for this particular service, after booking it is best to come in the session with an idea of some of the problems you want to address so we can dive right in!

The questionnaire is designed for Coach Samantha to get an idea of what your needs are ahead of time as to not waste any time diving into the issues you want to address and providing actionable steps. We recommend to complete the questionnarre as well as to book a free consultation call before booking a coaching session! The only exception to this are the group coahing and counseling sessions. Feel free to visit the store for more details!